When will my order ship?

Orders containing live plants are shipped USPS priority mail on Mondays and Tuesdays. Please allow one week for your order to be prepared and shipped

how are plants packaged for shipping?

Plants will have damp paper towels secured around their roots to keep them hydrated, plastic wrap is used to secure paper towels. Craft paper is used to wrap all plants, with Poly-fil added as needed to cushion foliage, then plants are secured within their boxes.

what if the weather is uncooperative?

Cold: 72-hour heat packs are available for purchase for an additional fee. While they are recommended for cold temperatures, they are not guaranteed below 32F. If you will not be home to retrieve your package upon delivery, we recommend you arrange to pick it up at your local post office. If you have concerns about your local weather, please reach out to us and arrange for shipping to be postponed a week.

Hot: The best thing you can do to insure your plant arrives safely during the summer heat is to bring your package inside immediately upon delivery. If you will not be home to retrieve your package upon delivery, we recommend you arrange to pick it up at your local post office. If you have concerns about your local weather, please reach out to us and arrange for shipping to be postponed a week.

how can i help my plant adjust after shipping?

After being in a dark and dry box, it’s completely normal for your plant to be a little stressed! To minimize shipping stress, provide ample humidity, and do not expose your plant to direct sun for at least a week. We strongly recommend you do not repot new plants for at least a month, as to not introduce additional transplant shock to freshly shipped plants.

do you accept returns?

Due to the fragile nature of our products, we do not accept returns. All sales are final. If you have concerns regarding your order, please contact us.